Frequently Asked Questions
Everything you need to know before you stay, eat or celebrate with us
Staying with us
What time are check-in and check-out?
Check-in is from 3pm and check-out is by 11am. Reception is open from 7am to 11pm, and self check-in is available if you are arriving late: just let us know before you travel.
How many rooms do you have?
We have 19 en-suite bedrooms, including Standard, Superior, Executive and Garden King doubles, three family rooms and our Honeymoon Suite. Every room has free Wi-Fi and a TV.
Is breakfast included?
Breakfast is included with some of our room rates. If yours does not include it, you can add it for £12 per person. We serve a continental and cooked breakfast from 6:30am to 9:30am on weekdays, and from 8am to 10am at weekends and on bank holidays.
Do you have family rooms, cots or extra beds?
Yes. We have two family rooms for up to four people and one for up to three. Cots are free of charge and extra Z-beds are £15 per bed, both subject to availability, so please request them when you book.
Do any rooms have a bath?
Yes, rooms 11, 41 and 46 have both a bath and a shower. Mention it when you book and we will do our best to give you one of them.
Do you offer room service?
Yes. Room service is available from our menu, with a £4.50 tray charge.
Can you look after our luggage?
We are happy to hold luggage before check-in or after check-out, but our luggage store is not secure, so please keep valuables with you.
Accessibility and dogs
Is the hotel accessible?
We do not have specially adapted bedrooms, but there is a lift to all floors and three ground-floor rooms. The restaurant has level access and there are two disabled parking bays. Please tell us about any access needs when you book and we will help however we can.
Are dogs allowed?
Yes. Dogs are welcome in three of our ground-floor rooms for an extra £10, which you can add when you book. Dogs are not allowed in the restaurant.
Parking and getting here
Is there parking?
Yes, we have free parking on site for around 40 cars, including two disabled bays. There is no need to book a space, and we have EV charging too.
How do we get to the hotel?
We are at 17 Mill Street, Mildenhall, Suffolk IP28 7DP, a seven-minute walk from the town centre along the river. The nearest train station is Newmarket and the nearest airport is London Stansted. For a local taxi, try GI Taxis Mildenhall on 01638 428985.
Eating and drinking
Can non-residents eat at the hotel?
Of course. Our restaurant is open to everyone, every day, with lunch from 12pm to 3pm, dinner from 6pm to 9pm Monday to Saturday, and Sunday lunch from 12pm to 5pm.
Do we need to book a table?
We recommend booking, especially at weekends. Walk-ins are welcome, but we may not be able to seat you on days when we are hosting a wedding. Groups of more than 10 need a £10 per person deposit and a pre-order.
How do we book afternoon tea?
Please book afternoon tea at least 24 hours ahead. We will call you before your visit to check any dietary requirements.
When is the bar open?
The bar is open from 11am to 11pm (until midnight for weddings and parties), with last orders at quarter to the hour. You can order food in the bar too.
Can we eat outside?
Yes. In warmer weather there is seating in the garden beside the river. Please order and pay at the bar.
Do you have private dining?
Yes. The Lark room seats up to 30 and the Mill Suite up to 50, and the main restaurant up to 120. A room hire charge applies; contact us for details.
Things to do nearby
What is there to do near Mildenhall?
There are footpaths and riverside walks from our grounds into town. Further afield you will find Newmarket Racecourse and the National Stud, Bury St Edmunds with its Abbey Gardens, cathedral and Westgate Brewery tours, West Stow Anglo-Saxon Village, Sutton Hoo, medieval Lavenham, Ely Cathedral and Cambridge.
Are there shops nearby?
Yes, Sainsbury's, B&M and a Morrisons Daily are all close by in Mildenhall.
Weddings and events
For packages, prices and our brochure, see our weddings page. Anything else? Call us on 01638 717274 or email riversidehotel@grhotels.co.uk.